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The UK European Consumer Centre (UK ECC) .....

The UK European Consumer Centre - UK ECC is part of the European Consumer Centre Network (ECC-Net), which is made up of 29 centres (one in each EU country plus Iceland and Norway). Our aim is to give you the same confidence when you are shopping within Europe as you do at home.

The service provided by the UK ECC and the ECC-Net is advisory - they do not have any enforcement powers and cannot compel traders to take any action or accept their point of view.

They can provide advice, information, and support; if their actions do not provide a positive result, they will be able to provide guidance on further action. This further action could be an Alternative Dispute Resolution Scheme, if applicable, or possible action using the European Small Claims Procedure.

They cover the following topics:

Air Travel - Package Holiday - Timeshare & Holiday Clubs - International Mobile Roaming - Scams - Internet Auctions - Banking - Buying Goods and Services - Shopping on Line and....Car rental

Hiring a car in another country is a common occurrence for holidaymakers for practicality and convenience. Prices for hiring vary depending on the type and size of vehicle, the season (peak times or off peak) and the place.

Always shop around for a competitive quote. It is important to read the terms and conditions and check for any additional charges that may not be included in the advertised price.

Additional charges often include:

  • Hiring and returning the car to different places
  • Returning the vehicle outside of business hours (not advisable anyway)
  • Child seat
  • Crossing a border to another country
  • Second driver
  • Airport charge
  • Fuel costs
  • Additional kilometres to add to the travel limit, if there is one.

     

The kind of insurance cover you purchase can also affect the overall cost of hiring a vehicle, insurance options are:

  • ALI - Additional Liability Insurance
  • LIS - Liability Insurance Supplement
  • LDW - Loss Damage Waiver
  • CDW - Collision Damage Waiver
  • PAI - Personal Accident Insurance
  • PEP - Personal Effects Protection
  • PEC - Personal Effects Coverage
  • PERSPRO/CCP - Carefree Personal Protection
  • UMP - Uninsured Motorist Protection

Remember that you will be liable for any damage present on the vehicle that was not present prior to hiring. Always check the vehicle with a member of staff and log any damage in writing, retaining a copy for yourself as well the company.

When returning the vehicle try to do this during business hours and again check the condition of the vehicle with a member of staff, get confirmation of the lack of damage in writing, this should prevent any additional charges for damage being incurred.

Pay close attention to any fuel clauses as returning a vehicle without the correct amount of fuel can lead to high fuel costs being added, retain any receipts for fuel purchases in case the volume of fuel is disputed.

The UK European Consumer Centre - UK ECC has an excellent guide "Car hire across the EU - what you should know" which can be download, for your information and use, by using the link below

Fines For car hire damage trigger numerous complaints to EU watchdog August 2017

The BVRLA - (British Vehicle Rental and Leasing Association) has created a 'Your Guide To Renting a Car' information leaflet, which can be download, for your information and use, by using the link below.

BVRLA Guide to renting a car - July 2011

Source for this page: The UK European Consumer Centre

The free Adobe Acrobat Reader is available to download direct from Adobe by following the link to read this information

Visit their car Rental page by clicking on the logo below

They also have a Newsletter HERE that you can subscribe to online

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See also:

Advice on car rental

Car hire jargon - What does it all mean?

Car Hire Excess Jargon @ Essential Travel

Collision Damage Waiver - CDW

CDW - Collision Damage Waiver @ Questor Insurance

Damage liability waiver – what is it?

Driving in Australia

Driving in Canada

Driving in Europe

Driving in New Zealand

Driving in South Africa

Driving in The USA

Excess Insurance @ iCarhireinsurance

FAQs About car hire insurances @ Odyssey

Frequently Asked Questions from Insurance4carhire.com

International Collision Damage Waiver (I.C.D.W) Enquiry Here - USA/Canada

It can be costly if you loose those car hire car keys

Jargon Buster @ iCarhireinsurance

ReUnder Cover - Quick Guide to Car Rental Collision Damage Waiver (CDW) Insurance - Article

Useful tips for a great car hire experience

Warning from Car hire Rental companies

Warning Triangles - Reflective Vests

turn the rental car with fuel

Return to Car Hire Excess Blog Notes Info

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